Privacy
Trust is the whole point. Here, in plain language, is how we treat your family’s information — and the control you keep over it.
What we hold
Only what you choose to share so Close Eye can help your family: who your loved ones are and your relationship to them, any wellbeing or health details you add, the questions you ask, and any photos, videos or documents you save as memories. Plus your own account details — your name and email.
How we use it
To remember what matters about your family and give you grounded answers over time. When you ask a question, it is sent to our AI provider (Anthropic) to compose an answer for you — they process it to respond and do not keep it or use it to train their models. We also look at anonymous, aggregated usage to improve the product. We never sell your data and never use it for advertising.
Who can see it
Only you. Your family’s information is private to your account. Our AI provider processes a question only to answer it. If you use Care (where available), a trusted person sees only what’s needed for that specific visit — never before and never after.
Where it’s kept and how it’s protected
Your information is stored securely with our infrastructure provider (Supabase), encrypted, and isolated so that only your account can reach your family’s data. Access is limited to what a request actually needs.
Your choices and rights
You are in control. You can see and correct what Close Eye holds, withdraw your consent at any time (Profile → Your data & consent), and delete everything by closing your account (Profile → Close account). When you delete, we erase your data and keep only a minimal record that an erasure happened, for accountability.
How long we keep it
We keep your information for as long as your account is open, so Close Eye can keep helping your family. When you withdraw consent, we stop processing new questions about your family. When you close your account, your data is deleted.
Consent
Before Close Eye first processes information about your family, we ask you to agree to this notice. That consent is yours to withdraw whenever you wish — it never traps you.
Questions, requests, or complaints
To see, correct, or delete your data, or if something concerns you, contact our Grievance Officer. We aim to respond promptly.
Grievance Officer
Close Eye (Founder)
Hello@closeeye.in
Last updated: 20 July 2026. If we make meaningful changes to this notice, we’ll let you know and, where the change affects what you consented to, ask again.